Privacy Policy
What we collect and how we use it.

Our website address is: https://tophandymanrepair.com.

T.O.P. Handyman Repair, LLC (“we,” “us,” “our”) provides home repair, remodeling, and related services in the Houston, Texas area.

Business location: Houston, Texas, USA.

We collect information in three main ways: (1) what you send us, (2) what you provide during a job, and (3) what your browser/device shares automatically.

Information you provide

• Contact details (name, phone number, email).
• Project and property details (address, notes, measurements, preferences).
• Photos/videos you send (for faster quotes and documentation).
• Messages and communications (texts, emails, voicemails, call notes).
• Any information you submit through forms on this site (if enabled).
• If you apply to work with us or do subcontract work, information you provide for contracting (e.g., contact info, W-9, insurance, licensing), if applicable.

Estimates, invoices, and payment

• Estimate and invoice details, line items, and job history.
• Payment status and transaction references/receipts.

Note: Payment card details are typically handled by payment processors and are not stored by us.

Information collected automatically

• Usage data (pages visited, time on page, referring pages).
• Technical data (IP address, browser type, device type, operating system).
• Cookies or similar technologies that help the site function and measure traffic.

• To respond to requests and provide estimates.
• To schedule work, perform services, and maintain job records.
• To communicate about your project (texts, calls, emails).
• To send invoices, process payments, and handle accounting/tax requirements.
• To improve our website and customer experience.
• To protect against fraud, abuse, and security issues.
• To comply with legal obligations if required.

Text messages, photos, and customer communications

If you text us photos/videos or project information, we use them to understand the scope, prepare your estimate, and document job progress. We may store messages and attachments with your job file for reference.

Standard message/data rates may apply from your carrier.

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If comments are disabled on this site, this section may not apply.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies are small files stored on your device that help websites function and remember preferences. Some cookies are essential. Others may be used for analytics.

Comment cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Login cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Editing/publishing cookies

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Managing cookies

• You can control cookies in your browser settings.
• If you disable cookies, some site features may not work properly.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We do not sell your personal information. We share information only when needed to run the business, complete your request, or comply with the law.

Service providers

We may share limited information with vendors who help us operate, such as:

• Website hosting, spam prevention, and security services
• Analytics tools (traffic measurement)
• Estimating/invoicing and accounting platforms
• Payment processors
• Communication tools (email/SMS providers)
• Authorized website administrators and maintenance contractors (if applicable)

They’re allowed to use your information only to provide services to us.

Password resets

If you request a password reset, your IP address will be included in the reset email.

Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of business assets, information may be disclosed during the process and transferred as part of that transaction.

Legal and safety

We may disclose information if required by law, court order, or to protect our rights, customers, or the public.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For customers and prospective customers, we keep job-related information only as long as reasonably needed for estimating, scheduling, completing work, warranty/dispute resolution, and business recordkeeping (including accounting and tax requirements).

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you.

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To make a request, email: ted@tophandymanrepair.com. Please include your name, the best way to contact you, and what you’re requesting. We may need to verify your identity.

Our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child provided information to us, contact us and we’ll take steps to delete it.

If you access our site from outside the United States, you understand that information may be processed and stored in the United States.

Visitor comments may be checked through an automated spam detection service.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we can’t guarantee absolute security.

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when changes were made.

Email: ted@tophandymanrepair.com
Phone: (346) 388-3266
Website: tophandymanrepair.com