Terms of Service
Clear expectations. Clean work. Protected process.

Terms of Service

Last updated: December 20, 2025

1) Acceptance + scope

By requesting, scheduling, authorizing, or accepting any services from T.O.P. Handyman Repair, LLC (“Service Provider”), you (“Client”) agree to these Terms of Service.

• Job-specific documents control. Your written quote, estimate, proposal, invoice, and any written change orders control the scope, pricing, and schedule for your job.
• Handyman-level services. Work is performed using reasonable care and standard trade practices appropriate for handyman services.
• No illegal/unpermitted work. We will not perform work that requires licensing/permits we cannot legally provide, or work that is unsafe or prohibited.

2) Estimates + pricing

• Estimate validity. Estimates are generally valid for 30 days unless stated otherwise in writing.
• Photo-based pricing. Many quotes are based on photos/descriptions. If conditions on-site differ, pricing and scope may change.
• Bundled vs. itemized pricing. Pricing may be bundled or itemized depending on the job. Small-job pricing includes mobilization, tools, experience, overhead, and liability—not just time on site.
• Minimums. Some jobs have minimum service charges. If applicable, you’ll be told up front.

3) Change orders + unforeseen conditions (including text approval)

Home repairs can reveal hidden conditions (rot, water damage, mold suspicion, incorrect prior work, missing blocking, brittle wiring, seized fasteners, etc.). If we discover something that impacts scope, price, or timeline, work may pause and you’ll get a clear explanation + options.

• Approval before extra work. Any scope change that affects price or schedule requires Client approval before we proceed.
• Text approvals are binding. Client agrees that approval given by reply text message, email, written messaging, or other written communication constitutes a valid and legally binding authorization of the change in scope/price (a “Change Order”), the same as a signed document.
• Stop-work right. If Client declines the revised scope, Client agrees to pay for work performed and materials ordered up to that point.

4) Scheduling, access, and site readiness

• Arrival windows. Many appointments are scheduled as a window due to job variability. We communicate if timing shifts.
• Access obligation. Client must provide access to the work area, utilities, and necessary decision-making during scheduled service.
• Work area readiness. Client should clear the work area of fragile/personal items. If we need to move items, it may add time/cost and risk increases.
• Kids/pets. Client is responsible for securing children and pets away from work zones.
• Unsafe conditions. We can refuse or stop work for unsafe conditions (aggressive animals, hazardous materials, unsafe electrical, structural instability, unsanitary conditions, threats/harassment, etc.).

5) Materials, customer-selected items, and product liability

• Materials options. We can supply materials or install customer-selected items.
• Compatibility upfront. If Client purchases items, Client must provide exact model/links/photos ahead of time so we can verify compatibility when possible.
• Labor-only workmanship. Our workmanship warranty (if applicable) covers our labor/installation only. It does not cover product defects, manufacturer failures, or customer-selected/supplied items.
• Defective customer product disclaimer (important). If Client supplies a product (example: faucet, disposal, toilet, supply line, shutoff valve, light fixture) and it fails due to defect or poor quality, Service Provider is not responsible for the product failure or resulting damage (including water damage) beyond our labor on the installation itself.
• No warranty on unknown parts. We do not warranty the performance or lifespan of customer-selected/supplied products, especially if quality/fitment is unknown.
• Special-order items. Special-order/custom materials may require a deposit and may be non-returnable.

6) Hidden conditions, hazardous materials, and environmental risks

• Not a testing company. We do not test for asbestos, lead, mold, or other hazardous materials.
• Stop if suspected. If hazardous materials are suspected, work may stop until Client provides clearance from a qualified professional.
• Client disclosure. Client must disclose known hazards (mold history, asbestos/lead, pest activity, electrical issues, structural issues, etc.).

7) Permits, inspections, and code compliance

• Permits/inspections. If permits or inspections are required, that must be agreed in writing before the job begins. Some work may require a licensed trade or specialist.
• Existing conditions. We are not responsible for prior code violations, hidden defects, or unpermitted work performed by others.

8) Workmanship warranty / satisfaction window

• Report issues quickly. Client must report workmanship concerns within 7 days of completion unless a different written warranty is provided for that job.
• Remedy. If workmanship is verified as the cause, we will repair/adjust at our discretion as the exclusive remedy.
• Exclusions. Warranty does not cover normal wear, abuse, misuse, customer-selected/supplied materials, manufacturer defects, water intrusion from unrelated causes, acts of nature, or pre-existing issues.

9) Payments, late fees, collections, and chargebacks

• Payment due. Unless your invoice states otherwise, payment is due upon receipt. A 30-day grace period may apply before late fees are added.
• Deposits. Some jobs require deposits (materials, scheduling blocks, or multi-day projects). Deposit terms will be stated in the quote/invoice.
• Late fees + collection costs. Past-due balances may incur late fees and/or collection costs as allowed by law. Client agrees to pay reasonable costs of collection, including attorney fees where permitted.
• Non-payment. We may pause or stop work for non-payment. Restarting may require rescheduling and additional mobilization charges.
• Chargebacks (hardening). Unauthorized credit card chargebacks are considered a breach of contract. Client agrees to pay a $50 administrative fee plus any merchant/processor fees associated with responding to a chargeback that is decided in Service Provider’s favor.
• Mechanic’s lien rights. Where allowed by Texas law, unpaid balances may be pursued through lawful remedies, including lien-related processes.

10) Cancellations, rescheduling, and no-shows

• 48-hour notice. Please provide at least 48 hours notice to cancel or reschedule to avoid fees.
• No-show / locked-out. If we arrive and cannot access the property or proceed, a trip/no-show fee may apply.
• Weather. For exterior work, weather delays may require rescheduling without penalty.

11) Photos, documentation, and marketing use

• Documentation. Client agrees we may take before/after photos for documentation, estimating, and warranty reference.
• Marketing. We may use non-identifying photos (no addresses, no faces, no personal info) for portfolio/marketing unless Client opts out in writing before work begins.

12) Limitation of liability

• Unforeseen conditions. Client acknowledges that hidden damage or unknown site conditions may exist and may not be discoverable until work begins.
• Limit. To the maximum extent permitted by law, Service Provider’s liability is limited to the amount paid to Service Provider for the specific service that caused the claim.
• No consequential damages. We are not liable for indirect, incidental, special, or consequential damages (lost profits, loss of use, etc.).
• Emergency disclaimer. We are not an emergency service. For gas leaks, active flooding, electrical fire risk, or medical emergencies, call the appropriate emergency service immediately.

13) Indemnification

Client agrees to indemnify and hold harmless Service Provider from claims arising from Client’s negligence, unsafe site conditions, undisclosed hazards, or Client-supplied materials/products—except to the extent caused by Service Provider’s gross negligence or willful misconduct.

14) Communications + privacy

• Text/email. By contacting us, Client consents to receiving communications (calls, texts, emails) related to quotes, scheduling, and service updates. Message/data rates may apply.
• Privacy. We treat client info as confidential and handle it consistent with our Privacy Policy and applicable law.
• Third-party tools. Scheduling, invoicing, or messaging may be handled through third-party platforms (e.g., invoicing software). You agree to their processing as needed to deliver services.

15) Disputes, governing law, and resolution

• Texas law. This Agreement is governed by the laws of the State of Texas.
• Good-faith resolution first. Before filing a claim, both parties agree to attempt good-faith resolution by written notice and a reasonable opportunity to cure.
• Mediation. If unresolved, either party may request mediation in Texas before pursuing further action, unless prohibited by law.
• Venue. If court is necessary, venue will be in a court of competent jurisdiction in Texas (typically the county where the work occurred), unless otherwise required by law.

16) Miscellaneous

• Entire agreement. These Terms plus your job-specific quote/invoice/change orders are the entire agreement for services.
• Severability. If any part is unenforceable, the rest remains in effect.
• Force majeure. Delays caused by events outside reasonable control (weather, supply shortages, disasters, etc.) extend timelines without breach.
• Modifications. Updates to these Terms may occur over time. The version in effect at the time of engagement applies unless otherwise stated in writing.

Contact

T.O.P. Handyman Repair, LLC
Phone: (346) 388-3266
Email: ted@tophandymanrepair.com
Website: tophandymanrepair.com
Facebook: TOPhandymanrepairLLC